If you find an error with your order or find you need to return or exchange an item, please call CheapGlycerin Customer Service at 920.277.5409 and we will help find a quick and easy resolution for you. If necessary, Customer Service will provide you with a Return Authorization Number and answer any questions regarding the product return/exchange procedure.
Please package the return appropriately to ensure that no shipping damage will occur.
Merchandise covered by a manufacturer’s warranty is sold with the warranty by the manufacturer extended to the purchaser. We will be happy to assist in obtaining fulfillment of a manufacturer’s warranty.
Other than applicable manufacturers’ warranties, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.
Return for Refund
We will accept returns within 10 days of delivery.
Only unused product is eligible for return.
Credit amount will be calculated as follows:
STOCK ITEMS: Credit less all freight charges incurred.
SPECIAL ORDER ITEMS: Special order items are not returnable.
Orders shipped via Federal Express, UPS, USPS, etc. are charged freight both ways on refused shipments.
Credit will be issued to the credit card used on the order. If payment received was cash or check, we will refund by check to the billing address.
CANADIAN CUSTOMERS: If an item is damaged or missing from an order and/or an item is shipped incorrectly, duties and taxes will not be charged upon re-shipment. Call for a Return Authorization Number and additional information on return shipments.
Canadian PST, duties and taxes will not be refunded on items returned for reasons other than those stated above.
Shipping and Damage Claims
If your shipment has arrived with a damaged or incorrect item, please contact CheapGlycerin's Customer Service department at 920.277.5409. We will report the damage to the shipper and arrange for replacement or exchange. Damaged merchandise must be completely re-packaged in the original packing and we will arrange for the return.
Return Check List
- Call Customer Service at 920.277.5409 for a Return Authorization Number.
- Original packaging/strapping should be completely intact or similarly re-packaged/strapped.
- Each item being returned should be clearly labeled with your return address and CheapGlycerin's address.
- Packing slip with Return Authorization Number should be taped securely on each item.